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Client Agreement Between Men’s Legal Service Limited ACN 611 587 627 (‘this firm/we/us/our’) And The Client as identified in Schedule A (‘you’/’your’)

1 Offer to enter into a costs agreement
1.1 This Client Agreement is our offer to enter into a costs agreement with you. If you accept this offer you will be regarded as having entered into a costs agreement and you will be bound by the terms and conditions set out in this document, including being billed in accordance with it.

1.2 We will tell you if our advice is conditional on any assumptions or qualifications. should subsequent information orb events make any part of our advice change, we will not be liable for the advice that was conditional on those assumptions or qualifications.

1.3 Clause 24 (below) explains how you can accept this offer.

1.4 References to ‘the Act’ or Legal Profession Act are references to the Legal Profession Act 2007 (Qld), associated regulations and equivalent law in any relevant state or territory.

2 Obligations under this Agreement
2.1 We will provide our legal services with professional skill and diligence, and we will keep you informed of the progress of the matter.

2.2 You must:
(a) provide us with timely, accurate and proper instructions, including providing us with all of the documents and other records relevant to the provided services;
(b) act reasonably and take reasonable care and reasonable steps to protect your own interests in respect of the matters which are the subject of this document;
(c) obtain advice from appropriately qualified professionals in relation to matters that are non-legal or outside the scope of our work;
(d) comply with your obligations under this Agreement including payment of our accounts or placing money into trust as required; and
(e) satisfy yourself that the instructions you provide us are in your best interests.

3 Scope of legal services
3.1 Our scope of legal services is outlined in the letter to which this Client Agreement is attached.

3.2 If we provide further services outside the agreed scope of this agreement, or later perform other work (including on another file for an unrelated matter) without us entering into a further costs agreement with you, the terms of this Client Agreement will extend to performance of that further work by us.

4 Fixed Fee

4.1 If we offer you a fixed fee, our professional fees will be the advised fixed-fee amount.

4.2 A fixed-fee quote is not an ‘estimate’ and the amount charged to you is not dependent on the time it takes us to ultimately provide the legal services within the specified scope.

4.3 Please note that GST and charges such as search fees, banking charges, government revenue charges and registration fees are not included in the fixed fee amounts unless specified otherwise, though we will try to provide you with notice of these prior to incurring them. You agree to pay all costs or charges reasonably incurred by us.

4.4 We may issue a progress bill to you for legal services provided during the progress of any fixed fee work.

5 Rates for providing legal services

5.1 In instances where our professional fees are time costed (i.e. not fixed fees, are based on an estimate or where we are engaged to perform tasks outside of the scope of the agreed legal services), our professional fees are charged on the following basis

Professional Rate

$198 per hour

$198 per hour

Graduate Lawyer
$198 per hour

Law Clerk / Paralegal

$100 per hour


$300 per hour

5.2 These rates are inclusive of Goods and Services Tax (‘GST’) and may increase on 1 July each year.

5.3 We may also, by written notice, increase our hourly rates or office expenses. We will notify you of any changes to our rates and you agree to be bound by any changed rates from the date of the change.

5.4 Men’s Legal Service Limited will charge its time on the basis of the applicable hourly rate of the professional staff member involved on a pro-rata basis and calculated on a 6-minute unit interval. Therefore, each unit costs 1/10 of the hourly rate applicable to professional staff performing the work.

5.5 Men’s Legal Service will charge for all attendances and work conducted by professional staff in their respective capacities. This includes (but is not limited to) consultations, review of documents, court and registry attendances (including time spent necessarily waiting at Court or elsewhere for your matter to be dealt with), email correspondence, telephone attendances, personal attendances on you and any of your witnesses, advisers or agents, attendances at locations on your behalf, perusals, research, drafting documents, submissions, document production and any other necessary attendances. Internal conferences between professional staff working on the matter will be charged based on the rates for each staff member involved.

5.6 If a staff member is required to travel in the course of working on the matter (e.g. to attend a meeting or attend Court) we may charge the travel time at the hourly rate applicable to the staff member.

5.7 We reserve our rights to withdraw and reissue any account for a higher amount pursuant to any itemised bill of costs requested by you under the Act.

6 Office Expenses

6.1 If we offer you a fixed fee, we will not charge you for our office expenses unless the office expenses are unusual or excessive.

6.2 If we are charging an hourly rate, we will only charge you for stationary or office expenses if we consider that these costs are substantial or excessive. In these circumstances, we will charge $1 per facsimile plus GST and 50 cents per page plus GST for printing and copying. Ordinary phone calls (local or interstate) will not incur a charge. International phone calls will be charged at cost.

6.3 We will only charge you for stationary or office expenses in other cases where we consider that these costs are substantial or excessive, at a rate of $1 per facsimile plus GST and printing and photocopying at 50 cents per page plus GST. Ordinary phone calls (local or interstate) will not incur a charge. Internal phone calls will be charged at cost.

6.4 We may from time to time at our discretion outsource large photocopying or document production tasks to an external copying provider. If we do so, you agree to pay for any costs incurred using that service.

7 Costs

7.1 You agree to pay all of our fees and costs, including any applicable GST, for providing legal services to you. We may request that you pay money into our trust account to cover our anticipated fees or costs.

7.2 If we incur costs as your agent, you agree to reimburse us. We will forward you the relevant tax invoice.

7.3 You agree to pay for any additional costs that we incur while acting for you. These may include (but are not limited to):
(a) search fees;
(b) document filing and lodgement fees;
(c) travel and accommodation expenses;
(d) additional agent fees;
(e) barristers or counsel’s fees;
(f) outsourced consulting;
(g) electronic signature fees; or
(h) outsourced document production.

7.4 These costs are usually subject to GST. You agree to pay us for the costs and fees outlined at clause 8.3 inclusive of GST.

7.5 You agree to pay GST on the costs and fees incurred for the legal services we provide.

8 Exceptional items and engagement of third parties

8.1 If we anticipate incurring an unusual cost that is not normally incurred in the ordinary course of providing similar services, we will notify you in writing and seek your agreement before we incur those costs.

8.2 From time to time we might need to engage (on your behalf) a third party to provide specialist advice or services (such as another law firm or a barrister) in relation to your matter.

8.3 If we need to engage a third party we will try to:
(a) speak with you before we commit to engaging the third party – however, we reserve the right to select and engage an appropriate barrister for your matter if necessary due to urgency or other compelling reason;
(b) advise you the third party’s fee structure, cost estimate and timeframe for paying their bills;
(c) give you any other information or fee disclosure that the third party gives to us.

8.4 You are responsible for and agree to pay any costs associated with services provided by third parties in relation to your matter. We may require you to pay money into our trust account, on account of costs, prior to engaging any third party.

8.5 If we become liable to pay any interest on any third party’s fees caused by delay on your part, we will pass that charge on to you.

9 Billing and interest charges

9.1 We may issue accounts at any time on the basis of fees incurred to date. Accounts are payable within 14 days of receipt. Receipt will be deemed to have occurred on the day it is emailed, faxed or hand delivered or two days after it is sent by post to you by post.

9.2 You agree and request that any accounts we issue to you may be sent to you by email.

9.3 Accounts unpaid within 14 days of delivery will be charged interest on the unpaid account at 6% per annum plus the cash rate target at the date of the relevant account as prescribed by the section 82 of the Regulations under the Act, section 59(3) of the Civil Proceedings Act 2011 and the Supreme Court Practice Direction No.7 of 2013. The cash rate target is set by the Reserve Bank of Australia – see

9.4 You also agree to pay our professional fees and costs associated with recovering overdue accounts and our legal costs of recovery, including time spent following up overdue accounts.

10 Termination of agreement

10.1 You may terminate this Client Agreement at any time by written notice to us.

10.2 If this Client Agreement is terminated at any time, you remain liable for the legal costs, outlays and disbursements up until that time.

10.3 If you do not pay monies in accordance with the Client Agreement, we may suspend work and may cease acting for you. This includes if we seek further money to be placed into trust by you from time to time in anticipation of future costs.

10.4 This firm will not continue to do the work and may terminate the Client Agreement if:
(a) you fail to accept this Client Agreement in accordance with clause 25;
(b) you fail to pay our bills or deposit monies to our trust account as required;
(c) you fail to provide us with adequate instructions within a reasonable time;
(d) you deliberately provide us with instructions that are false or intentionally misleading;
(e) you engage another law practice to advise you on this matter without our consent;
(f) we, on reasonable grounds believe that a conflict of interest has arisen or is likely to arise in this matter;
(g) you indicate that you no longer have confidence in our firm;
(h) you request that we act in a manner that we believe to be unethical; or
(i) we have any other just or ethical reason.

10.5 If this Client Agreement is terminated by either you or us, you will be required to pay our legal costs, outlays and disbursements up to the date of termination.

11 Lien and charge

11.1 You agree and acknowledge that we are entitled to retain possession of your file, documents and trust money while there is money owing to us for our legal costs, by way of a ‘solicitor’s lien’ and on any other basis available to us, in additional to any other rights we may have at law.

11.2 We may require payment of our professional fees and costs incurred in providing the file or documents as a condition of doing so. We may provide the file or documents in electronic or hard copy format at our complete discretion.

11.3 You charge to us all of your present and future, real and personal property to secure payment of all monies payable and which may become payable by you to us under this agreement. This charge extends to any money recovered in any litigation or dispute we conduct on your behalf and any real or personal properly recovered, awarded or transferred to you in in the course of the work we undertake for you.

Please note that the above clause secures payment of amounts payable under this agreement with the Client’s property.

12 Credit Card Payments

12.1 Credit card payments will incur an additional surcharge at the rate charged by our merchant facility which is between 1.75% - 1.99% for Australian cards and around 3% for international cards as at March 2020.

13 Payment from money on account

13.1 We may ask you for payment of amounts into our trust account. If so, the money will be held on trust and we will advise you how it is used.

13.2 You direct us to deposit all trust monies received into a trust account operated by our firm. If permitted by law, this may be a trust account operated in another state or territory in accordance with the laws and regulations of that state or territory.

13.3 You authorise this firm to draw on the money for expenses, payments to third parties and professional fees as they become due in accordance with the Act and the Legal Profession Regulation 2007 (Qld). You also authorise us to transfer trust amounts between your files you or a related party may have with us.

14 Costs in court proceedings

14.1 If your matter is a litigation matter or otherwise involves court proceedings then you should be aware that:
(a) it is difficult to give an estimate of the likely costs to be incurred in litigation matters;
(b) the estimate set out in the covering letter is an indicative range only and the costs incurred by you may be more or less than the range. We reserve our right to give you a revised range of costs from time to time;
(c) matters involving court proceedings may take a long period to resolve and you will incur costs throughout the process;
(d) the court may order that you pay another party’s fees and costs (for example, if you lose the case) – if this is the case, you may be required to pay the other party’s costs in addition to your own legal costs as per this costs agreement. It is estimated that you may be ordered to pay approximately 50% to 70% of the costs incurred by that party, but potentially more; and
(e) the court may order the other party to pay your fees and costs of the proceedings (for example if you win the case) – if this is the case, it is unlikely that the amount that the other party will be ordered to pay will cover the whole of the legal costs that you are liable to pay us under this costs agreement. It is estimated that you may only recover 50% to 70% of the actual costs you incurred.

14.2 Please note that:
(a) the amount that an unsuccessful party is generally ordered to pay in civil litigation generally equates to about 50% to 70% of the successful party’s legal costs. In some circumstances a higher award of costs for or against you may be ordered (in family law, orders for costs vary widely).
(b) in some instances, the court or tribunal may not award costs at all.
(c) a costs award in your favour does not necessarily mean the party can pay your costs or that it will pay the costs without further reference to the court.
(d) you will remain liable to us for the whole of our legal costs under this costs agreement regardless of any award of costs by a court.

14.3 Parties to a dispute may be required to take reasonable steps to resolve the dispute before commencing proceedings (particularly in family law). These steps include exchange of documents, negotiations and dispute resolution processes. Your costs of compliance with these requirements are payable by you. Failure to comply with these pre-litigation requirements may be taken into account by the court when making an order for costs.

15 Privacy

15.1 We will only use personal information we collect about you for the purposes of;
(a) performing the work for you;
(b) internal business operations and related communication within our firm;
(c) complying with the law of any relevant State or Territory or the Commonwealth.

15.2 We may be also be required to disclose personal information to service providers and other agents or agencies who assist our firm in performing the work or meeting our obligations to you.

16 Retention of your documents

16.1 On completion of our services we will retain any documents to which you are entitled for no more than seven (7) years. You authorise us to destroy the file seven years after the date of the final bill rendered by us in this matter. We may elect to destroy hard copies at any time if we retain documents in electronic form.

17 Concern or complaint

17.1 If you have a concern with the performance of your work, want to discuss your costs and fees or make a complaint then please contact James Stokes, Legal Practitioner Director of Men’s Legal Service Limited on +61 431 162 175.

17.2 If you are still unsatisfied with the way your problem, concern or complaint is handled then you may contact the law society in your respective state or territory.

18 Notices under this Client Agreement

18.1 Notices, our accounts and communications in performing the Work or otherwise under this Client Agreement may be faxed, posted via pre-paid post, emailed or hand-delivered to you.

19 Legal fees - your rights

19.1 We are required to advise you under the Act that you have the right to:
(a) negotiate a costs agreement with us;
(b) receive a bill of costs from us;
(c) request an itemised bill of costs after you receive a lump sum bill from us;
(d) request written reports about the progress of your matter and the costs incurred in your matter;
(e) apply for costs to be assessed within 12 months if you are unhappy with our costs (see paragraph 19.4 below);
(f) apply for the costs agreement to be set aside (see paragraph 19.4 below);
(g) accept or reject any offer we make for an interstate costs law to apply to your matter (see paragraph 19.3 below);
(h) notify us that you require an interstate costs law to apply to your matter (see paragraph 19.3 below);
(i) be notified of any substantial change in the matters disclosed in this Notice.

19.2 This document provides you with information about our legal services, the cost of those services and your rights. For more information about your rights, please read the facts sheet titled ‘Legal Costs – your right to know’. You can ask us for a copy of this document, or obtain it from the law society in your state or territory.

19.3 The law of Queensland will apply to the proposed costs agreement. You have the right to request to enter into a costs agreement with us on the basis that a corresponding law of another state or territory is applicable such as where the legal services are or will be completely or primarily provided in, or where the matter has a substantial connection with that other state or territory. Further you have the right in certain circumstances to notify us in writing in accordance with the time limits of the corresponding law that you require the law of another jurisdiction to apply.

19.4 The following avenues are open to you under the terms of the Act in the event of a dispute in relation to legal costs:
(a) to apply for a costs assessment within 12 months of delivery of a bill or request for payment or such extended time as may be permitted by the court or costs assessor after considering the reason for the delay (except sophisticated clients as defined in the Act; and
(b) to apply to set aside the costs agreement within six years or other times as the law permits.

20 Conflict of interest acknowledgement (joint retainers)

20.1 Our duties to each of our clients include acting in the best interests of and maintaining the confidentiality of our clients. This includes avoiding conflicts of interests between current and former clients.

20.2 You may have conflicting interests in relation to your individual affairs – now or in the future – and any instructions we receive will be on the basis of a joint retainer.

20.3 By accepting a joint retainer from you we confirm that:
(a) our duty to act individually in your best interests may be affected by us acting for you both jointly;
(b) our duty of confidentiality owed to each of you individually is not absolute;
(c) all instructions provided by both of you to this firm need to be divulged to the other party so that there is complete candour and openness between both of you and this firms as your lawyers;
(d) a conflict of interest may arise should one of you decide to change your instructions and seek to withhold this information from the other party;
(e) if a conflict of interest arises we will have to cease acting for you in accordance with the Australian Solicitors Conduct Rules 2012; and
(f) if a conflict arises you will incur additional legal fees.

20.4 You are entitled to obtain independent legal advice in relation to your individual affairs.

20.5 We will provide you with legal advice regarding the advantages and disadvantages of different that may be suitable to your individual and joint circumstances.

20.6 If either of you approach us unilaterally during or after we have completed Work seeking to:
(a) revoke or alter your arrangements; or
(b) seeking a release of your original documents from our safe custody

we may be required to withdraw and direct that you both seek independent legal advice regarding a review of your arrangements (unless both of you agree in writing that it is in order for us to act for one of you).

20.7 If we act on a joint retainer you agree that we are entitled to take instructions from either of you in relation to the matter.

20.8 By signing this Client Agreement, you acknowledge that you have read and understood this advice and instruct us to act jointly for both of you on this basis.

21 Our incorporated status

21.1 This firm is an incorporated practice and all legal services to be provided under this agreement will be provided by or under the supervision of an Australian Legal Practitioner regulated by the Act.

22 Personal Guarantee

22.1 In consideration of this firm offering to enter into the client agreement with the client at the request of the Guarantor, the Guarantor agrees as follows:
(a) The Guarantor guarantees –
(i) the payment of all monies payable to the Firm;
(ii) performance by the Client of the Clients obligations; and
(iii) the payment of all loss and damage recoverable by the firm from the Client.
(b) This guarantee will be a continuing guarantee and will not be affected or avoided in any way by –
(i) any agreement or arrangement made between the firm and the Client;
(ii) any alterations or variations to the rights and obligations of either the firm or the Client;
(iii) the granting of any time or other indulgence or forbearance by the firm to the client or to the Guarantor;
(iv) the making of any composition with or waiver of any breach or default by you;
(v) the neglect or forbearance of the firm to enforce the provisions of this Agreement or those of this guarantee;
(vi) the avoidance for any reason whatsoever by statute or otherwise of any payment by or on behalf of the Client or any Guarantor to the firm;
(vii) the insolvency, bankruptcy, liquidation or winding up of the Client or any change in the Client’s constitution;
(viii) any moratorium or other period staying or suspending by statute;
(ix) the order of any government authority; or
(x) any further guarantee being given to the firm by any person,

it being the intention that this guarantee be unconditional and absolute in any and all circumstances.

22.2 The Guarantor is in all respects as a principal debtor and we may take action first against the Guarantor without proceeding against the Client, including but not limited to an event where a term of this Agreement is not enforceable against the Client as principal whether by reason of any legal limitation, disability or incapacity, or by reason of any liquidator of the Client disclaiming this Client Agreement.

22.3 The Guarantor charges, in favour of us, all of the Guarantor’s present and future, real and personal property to secure payment of all monies payable and which may become payable by the Client to us. The Guarantor further agrees that for as long as any fees or costs remain unpaid to us under this agreement, the Guarantor may not raise any right of set-off or counterclaim that the Guarantor or the Client may have against us.

22.4 Please note that the Guarantor under the above clause promises to pay amounts owed by the Client to us and secures payment of those amounts with the property of the Guarantor.

23 General

23.1 If any part of this costs agreement is void or voidable that part is severed and the remainder of this Client Agreement has full force and effect.

23.2 The law of Queensland will apply to this Client Agreement.

24 Acceptance

24.1 You acknowledge that you:
(a) have read and understood the contents of this Client Agreement;
(b) have voluntarily entered into this Client Agreement without and duress from us;
(c) have had reasonable opportunity to consider the terms of this Client Agreement and seek legal advice prior to accepting the terms of this Client Agreement; and
(d) believe that the terms of this Client Agreement are fair and reasonable.

24.2 You may accept this Client Agreement by:
(a) signing and returning a copy of this document to our office; or
(b) meeting with us and giving us instructions to act for you after receiving this document; or
(c) contacting us and advising of your acceptance, whether by email, telephone or in person.

24.3 Although you may accept this Client Agreement verbally or by providing further instructions, we may require the signed Client Agreement and Authority as a requirement prior to commencing the work.

Cyber Alert

Funds transfer critical information

People across Australia have lost money when hackers have impersonated a law practice or another party involved in a legal matter by altering electronic communications including email, fax, social media, text, instant messaging, applications, file sharing and documents including PDF or Word documents. The following steps are critical to reduce this risk and if you are involved in a transfer of funds these are our expectations of you in helping to reduce the risk of such loss.

To Men’s Legal Service, in this matter and in my dealings with your firm, where payment details are contained in an electronic communication or document,


Transfer any funds (send, deposit, pay or transfer) of more than $10,000 Australian dollars or its equivalent in any other currency without first telephoning the apparent sender to verbally confirm the account number, details and amounts by reading out and reading back the account and BSB numbers (or other specific payment details where applicable, e.g. if not a bank account) and confirming any instructions; and


Give the same warnings to anyone else known to be connected to the matter and anticipated to be involved in transferring or receiving any funds (including but not limited to, agents, brokers, family members, accountants).

I will also:

• when calling to check payment details above, ensure that I do not make contact using a phone number for the apparent sender listed in any communication or document that asks for money or sets out account numbers or details without first checking the phone number from a source that is different to that communication, for example a separate paper communication or checking the person’s website or white or yellow pages telephone listing;

• contact the sender to check legitimacy before I open attachments, or click on hyperlinks or download buttons in unexpected emails; and

• contact you immediately if in any doubt about emails or any other electronic communications that appear to have come from you.

Men’s Legal Service will not transfer money out of our practice until we are able to verify any bank account by a voice call to confirm those details (by reading out and reading back the account and BSB numbers or other specific payment details where applicable, e.g. if not a bank account). You must make sure you can be contacted if you need any funds transferred by a specific time, otherwise your objectives may not be met.

I Agree to the Client Agreement and Cost Disclosure

*After payment has been made you will be redirected to a confirmation page.